This warranty is provided by Voztec Limited ACN 086 431 521 (Voztec, we, us or our) in respect to VOZZ Helmets (Products).
This warranty entitles you, the original purchaser of the product (purchaser), to a limited warranty for a maximum period of three (3) years from the date of purchase or five (5) years from the date of manufacture, whichever comes first (warranty period). The product is to be free of any defects in material or workmanship under normal use and reasonable care during the warranty period. Replacement of any component does not prolong this period. The warranty and important information about helmet construction and cleaning is contained in the owner manual as updated by Voztec from time to time (owner manual).
This warranty only covers the first purchaser and is non-transferable.
Voztec excludes all terms, conditions, warranties and guarantees implied by law or statute except for any such terms, conditions, warranties or guarantees the exclusion of which would contravene any statute or which would cause this clause to be void or unenforceable (non-excludable provision).
- Governing Law
This warranty gives you specific legal rights and you may also have other rights and remedies under applicable law in relation to the product, which may vary, from location to location. This warranty is governed by Australian Law and the parties agree to submit to the non-exclusive jurisdiction of the courts of Australia.
Warranties against defects (Australia only).
Any reference to Australian Consumer Law is a reference to Schedule 2 of the Competition and Consumer Act 2010 (Cth). Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If there is a major failure in regard to the product that cannot be remedied, then you must notify us within a reasonable period by contacting the VOZTEC customer service centre (details below). If the failure of this product is not a major failure then Voztec may choose to repair or replace the product and will do so in a reasonable period of time from receiving notice from you. For more information on your statutory rights under the Australian Consumer Law, please visit www.consumerlaw.gov.au
- Scope of Cover
If, within the warranty period, the product has a defect in material or workmanship, VOZTEC shall, as its option, repair or replace the product or refund your purchase price. This warranty will only apply if the product has been used in accordance with the manufacturer's recommendations under normal use and reasonable care. The warranty does not cover, under any circumstances, any loss or damage arising in connection with (although not limited to): improper or incorrect use; normal wear and tear; accidents (including damage caused by falling); misuse; neglect; abuse (intentional or otherwise); negligence; tampering; modifications (by the user or a third party); faulty or improper installation or maintenance; failure of the user to observe recommended precautions noted in the owner manual (or any other Voztec documentation); exposure to abnormally corrosive conditions; or allowing any foreign object matter to enter the product. In addition, VOZTEC cannot consider and this warranty does not cover subjective considerations related to use of the product, including (although not limited to): problems with comfort, size, noise, whistling and aerodynamics.
- Liability Exclusions
Voztec accepts no liability for any loss or damage including any consequential damage caused to or by the product or any malfunctions resulting from the use of accessories with the product, which in the opinion of Voztec are defective or incompatible with the product.
If you consider that the product, which you have purchased, is not free of defects in material or workmanship, you can, at your own cost, make a claim in accordance with the terms of this warranty.
If you make a claim under this warranty, you must provide Voztec (at the address in clause 10) or its agent with: the product, a legible copy of your proof of purchase (such as the tax invoice or receipt),together with a brief, written description of the problem experienced with the product, along with the model number, size and production date(contained in the owner manual). You must include your full name and daytime phone number or email address. You will not be able to gain the benefit of this warranty without making a claim. A claim must be made within the warranty period. This warranty does not cover any defects in material or workmanship not notified to Voztec within the warranty period.
If following the receipt of a claim under this warranty, Voztec or its agent, in their absolute discretion, determine that your claim in respect to the product is invalid, Voztec may charge you for any labour, parts or transport costs incurred by Voztec or its agent in assessing your claim.
If Voztec determines that any returned product is defective in material or workmanship, within the terms of this warranty, Voztec shall pay you all reasonable costs you incurred in making a claim under this warranty.
Voztec is committed to protecting the privacy of your personal information. The information submitted by you in relation to this warranty is being collected for the purposes of establishing a warranty file on your purchased product and additionally as an opportunity to provide further product and promotional information to you. Your personal information is stored securely by Voztec and you have the right to access and update information on request to the Privacy Officer (details below).